Your satisfaction is important to us so if you aren’t satisfied with your purchase within 90 days, we will provide a return authorization and mailing information. Please fill out the form below and we will contact you with the appropriate information/return label.

Terms and Conditions

  • Shipping and Handling Fees will not be refunded.
  • Ebanel.com will replace any and all defective products immediately at no charge. We will enclose a prepaid USPS return label along with the product replacement.
  • Only products that have been purchased on Ebanel.com can be returned to Ebanel.com. Items purchased elsewhere must be returned to their original point of purchase.
  • Kindly note, Ebanel.com is not responsible for lost returns.
  • Ebanel.com will process your refund via the original purchase method within 7 - 10 business days upon receipt of the returned item(s). Please allow up to 30 days for the credit to be posted on your original method of payment.
  • We can not accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.
  • We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.

Please fill out the form below and you will receive an email stating your return/exchange is being processed.