Shipping, Delivery, And Returns

Where do you ship?

As of now, we ship to 48 contiguous states in the USA. We do not ship to Alaska, Hawaii, Puerto Rico, or U.S. territories.

Do you ship to PO addresses?

No, we do not ship to PO/APO/FPO address.

When will my order ship?

Orders are shipped after a 24 to 48-hour processing.

How long will it take for my order to arrive?

USPS First-Class Package: 2-7 Business Days
USPS Priority Shipping: 2-3 Business Days
FedEx Standard Overnight (Max order value $200): Within Next Business Day

Do you ship during weekends or holidays?

No, we do not ship during the weekend or major holidays.

Once I place my order, can I change the delivery address?

Once your order has shipped, you should receive an email with a tracking number. If you have not received this email within a few business days, please check your “spam” folder.

What if some of the products I ordered are out of stock?

No worries! We will ship out the products that are in stock first according to your chosen shipping method. When your back-ordered item(s) is back in stock, Ebanel will ground ship that item to you, free of charge.

What is your return policy?

Sorry that you didn’t love Ebanel’s product. If you aren’t satisfied within 30-days, we will provide a return authorization and mailing information. Please see more details at https://ebanel.com/pages/returns-exchanges.

How do I start a return?

Please go to Returns & Exchanges page and fill out the form at the bottom of the page. You will receive an email confirmation and please give us 2-3 business days to process your return.

Do I have to pay return shipping costs?

No, we’ll cover return shipping with a prepaid return label for defective product(s). Unfortunately, your original shipping cost is non-refundable.


Online Ordering

Do you send samples?

Yes! We provide samples with any purchase. Choose a sample in your cart. No coupon code necessary!

Can I change the free samples that come with my order?

Yes! You’re able to choose which sample you would like to try.

Where can I purchase Ebanel products?

Currently, we are available at Ebanel.com and our Amazon store.

Can I use more than one promo code at a time?

No, you may only use one coupon code at a time.

What forms of payment do you accept?

We currently accept Visa, Mastercard, Discover, American Express, and Shopify Pay.

How can I review my order history?

You can log onto your account and check your order history.


Account

What are the benefits of having an account?

By creating an account on Ebanel.com, you will able to check your past orders. You can also store shipping addresses for a faster, easier checkout process. You will also join our Ebanel Rewards and can start earning points for discounts!

How do I create an account?

Please click “My Account” on the upper right-hand corner of any page and click “Create One” or click here.

I’m having trouble logging into my account, how do I recover my password?

If you know your email login, you can click “forgot password” and it should send you recovery steps. If you still can’t recover your password, please contact us at info@ebanel.com.

How do I subscribe to or cancel my Ebanel email subscription?

You may subscribe by using the pop up shown or by creating an account! If you want to cancel, just unsubscribe in any email and you’ll be unsubscribed from our email list.

Does anyone else see the information I provide to Ebanel?

We take your privacy seriously and will never share your information. Please see our privacy policy here.


Product Questions

Do you test your products on animals?

No, we love animals and would never test on them.

Does Ebanel use parabens?

No, we do not use parabens.

Is it normal to feel tingling when using Ebanel products?

Yes, it is normal for some of our products, such as the products that are meant for treatment, Vitamin C serum, etc. Please use sparingly and follow the directions. Also, some products are not meant for sensitive skin, so please keep that in mind before using them.

Where are your products formulated?

Our products are proudly formulated and made in California, USA.

Acne Bio Drying Lotion

My Bio Drying Lotion has been shaken, is it ruined?

No, your drying lotion is totally fine to use, please let it sit still for around 10 minutes until the pink sediment and clear liquid separate.

What is the clear liquid?

The liquid is to protect the active pink sediment from being oxidized.

Can I use this with a moisturizer?

We recommend you to use it directly on your skin without moisturizer for the best results.

AHA Chemical Peeling Gel

What is the PH level?

The PH level is 2-4.

Bubble Mask

Which side of the mask are you meant to apply to the face? The "gummy" more silicone side, or the gauze-type side?

The more “gummy” side with the gel is meant to be applied to the face.

How often should these be used?

Our masks can be used on a daily basis as needed or weekly treatment.

Can this be used immediately after microneedling?

Yes, this can be used after microneedling.

Are the masks reusable?

No, our masks are for one-time use only.

Dr Acne Wash - Acne Treatment Cream

Do you apply moisturizer before or after Dr Acne Wash?

Ebanel Benzoyl Peroxide 10% Acne Wash is super powerful and can cause dryness to the skin to treat acne, please use an OIL-FREE moisturizer right after applying our acne cleanser to hydrate your skin.

Can this be used on your chest and shoulders?

Yes, Ebanel Benzoyl Peroxide 10% Acne Wash works great on the face and body, as well as chest and shoulders.

Does this product have any soap in it?

Ebanel Benzoyl Peroxide Wash does not contain any soap, it is a creamy, non-foaming wash which is specially formulated for clearing acne.

What is the best way to apply and take off the face wash? How long should I leave the wash on before removing it?

Apply a dime to the quarter-sized amount and gently massage into damp skin, avoiding the area near eyes. Wait 1-2 minutes (if it can be tolerated, then 3-5 minutes) to allow the wash to absorb, then rinse thoroughly with warm water. Follow with OIL-FREE moisturizer over skin to nourish and rehydrate and to soothe irritation and prevent flakiness. Apply at least SPF 30 sunscreen if going outside.

Does this bleach towels or washcloths during use? Or clothes/pillowcases after rinsing off?

Benzoyl Peroxide does bleach towels or washcloths during use, while it does not bleach clothes, pillowcases after it's rinsed off thoroughly.

Can you use retinol cream while using this product?

This will depend on your skin’s tolerance level. Normally, you should be able to use retinol cream with benzoyl peroxide acne wash; however, if you have sensitive skin, it would be better to limit the usage of retinol products.

Dr Brightening Hydroquinone Spot Correcting Serum

I use this product only at night. Do I still have to put sunscreen in the morning?

Yes, sunscreen is recommended every morning after using the product.

Does this product work for dark circles in the eyes?

No, it has a different mechanism of action, not for dark circles around the eyes.

Can I use this with hyaluronic acid? Also, do you need to keep reapplying sunscreen throughout the day with this cream?

Yes, you can use the product with hyaluronic acid. Ideally, sunscreens must be applied every 3 hours when the skin is exposed to sunlight.

Dr Lightening Hydroquinone Spot Correcting Cream

I bought the serum and it’s brown. Is the cream also brown?

​No, the cream is white to off-white. However, once the cream is primed and the residual product is retained at the orifice of the bottle, the product will turn brown. This is due to the presence of hydroquinone, a very reactive whitening ingredient that reacts readily with light, air, and heat resulting in brown coloration. Since the packaging is airless, the product inside is not affected and the efficacy of hydroquinone is still intact.

Hyaluronic Collagen Sheet Mask

My Bio Drying Lotion has been shaken, is it ruined?

Yes, you can use this after at-home microneedling. We recommend you put it in the fridge prior to use for an extra cooling effect!

How often should I use this mask?

For the best results, we recommend using 2-3 masks a week.

Is this okay to use on acne-prone skin?

Yes, it is okay to use on acne-prone skin. You may feel a slight tingling sensation but this is due to the working mechanism of the stem cell extracts.

Hyaluronic Peptide Serum

How did Ebanel derive your hyaluronic acid? Is it naturally extracted or synthetic?

Ebanel Hyaluronic Acid Serum is naturally extracted from stem cells. Ebanel uses NATURAL ingredients only, never tested on animals - Cruelty-Free & Vegan-friendly! cGMP Certified, Hypoallergenic, Paraben-Free, Sulfate-Free, Alcohol-Free, Oil-Free

Can this be used with microneedling?

Yes, Ebanel hyaluronic acid serum uses liposomal technology for best penetration and absorption into the skin.

Is this good to wear under makeup?

Yes, our Hyaluronic Serum is okay to wear under makeup.

Hydrogel Sheet Mask

Does the hydrogel mask contain phenoxyethanol?

No, it does not.

Liposomal Retinol Moisturizer Cream

Does this help reduce wrinkles?

Yes, Ebanel Retinol Moisturizer Cream is formulated to help reduce wrinkles, fine lines and lift & firm the skin.

Does it contain 2.5% pure retinol other than retinol complex?

Ebanel Retinol Moisturizer Cream contains 2.5% pure retinol.

Does this product have a fragrance?

Our product does not contain any fragrance.

Is this product non-comedogenic?

Yes, our product is non-comedogenic.

Is this a day or night cream?

Ebanel Retinol Moisturizer Cream can be used as both day cream and night cream. When you use our Retinol Moisturizer as a day cream, please make sure you use SUNSCREEN after to protect from UV rays.

Liposomal Retinol Serum

What is the actual percentage of retinol in this product?

The actual percentage of retinol in Ebanel Retinol Serum is 2.5%, the highest percentage without a doctor's prescription.

Can I apply after microneedling?

Yes, Ebanel Retinol Serum uses Liposomal Technology and works great for after microneedling application.

Magnetic Dead Sea Mud Mask

Is this good for acne and removing black/whiteheads?

Yes, our Mud Mask is great for acne and also to remove impurities such as blackheads and whiteheads. It even comes with a magnet to lift off the mask!

Does this come with a magnet?

Yes, it does come with a magnet.

Morocco Argan Oil

Isn't argan oil suppose to have a smell?

Argan oil does not always smell. We do not add any fragrances to our Argan Oil. It is the natural scent of the ingredient itself.

Is this product organic?

Yes, our Argan Oil is 100% pure organic.

Is this produced in the USA or Morocco?

Our product is manufactured in USA.

Sherbet Cleanser - Makeup Remover

Do I really need to rub the cleansing balm first then apply to my face to make it work?

Ebanel Sherbet Cleanser uses Korean skincare technology, to get the best results, you need to rub the cleansing balm to melt into oil form either using hands or rubbing directly on face, after a few minutes of massage with oil form, add a splash of warm water to make it transforms into milk form and keep massaging for a few minutes, then rinse with warm water thoroughly to get clean refreshed skin.

Can I remove it with a warm washcloth instead of rinsing with water?

Yes, you can use a warm washcloth instead of rinsing with water.

Is this makeup remover balm moisturizing? Will it make me dry out?

Ebanel Makeup Remover Cleansing Balm is a gentle and moisturizing face cleanser infused with 11 types of nourishing plant stem cell extracts and good for all skin types. It won't make you dry out.

Can I use this cleansing balm as a daily face cleanser since I have pretty oily skin?

Ebanel Makeup Remover Cleansing Balm is a gentle and moisturizing face cleanser infused with nourishing plant stem cell extracts and good for all skin types. You can use it as a daily face cleanser, just follow the directions and you will get clean and radiant skin.

Is this a facial cleanser substitute? Or do I still follow up with a facial cleanser after using this

You do not need to use a facial cleanser after our Sherbet Cleanser as it serves as an all-in-one cleanser.

Ultimate Brightening Peeling Gel

This is my first time trying a Peeling Gel, is it painful to remove? Also, is this strictly for the face?

No, it is not painful at all. Our Peeling Gel can be used all over the body, not just the face.

Does this contain many physical defoliants, like beads?

No, there are no beads or harsh defoliants in our Peeling Gel.

Vitamin C 10% or 20% Serum

Can I use this all over my face? Or just on dark spots? I have an uneven skin tone all over my face.

Ebanel Vitamin C Serum is potent, powerful in function while gentle for all skin types. You can use it all over your face and neck. Since it is formulated with natural ingredients to even out and brighten skin tone without irritation, you may need to keep using it at least once daily for a few weeks to see the results.

Does this product have Hyaluronic Acid?

Yes, Ebanel Vitamin C Serum contains Hyaluronic Acid which shows on our package as Sodium Hyaluronate. Sodium Hyaluronate is a derivative of Hyaluronic Acid with a much lower molecular weight by using advanced Liposomal Technology. It highly increases penetration into the deeper layers of the skin, thus helps get a much better result.

Does this have a fragrance?

Ebanel Vitamin C Serum does not contain fragrance. Ebanel only uses the purest and best effective form of Vitamin C - L-Ascorbic Acid (AA) in our Vitamin C Serum without adding any fragrance, since the fragrance has a high chance of causing irritation. Thus, you may expect a light medicinal odor smell from our vitamin c serum.

Can it be worn under makeup?

Yes, it can be applied before makeup. Please make sure it is fully absorbed before applying and always remember to apply sunscreen.

Is this product oily and/or greasy?

Ebanel Vitamin C Serum is Oil-Free, non-greasy, easy to absorb.

I have dry skin. Will this face serum dry out my skin?

Ebanel Vitamin C Serum for Face is safe and good for all skin types. It contains Hyaluronic Acid and Vitamin E, which hydrate and moisturize skin, hence it won’t dry out the skin and it is good for dry skin as well.

How should I know if I should purchase the 10% or 20% concentration?

If you happen to have more sensitive skin or you never used any serum before, we recommend you to get started with 10% vitamin c serum.

Can I use my other skincare products along with these serums?

Yes, Ebanel serums are friendly to regular skincare products.


International Questions

Do you ship internationally?

Yes, we do! Please contact sales@ebanel.com or info@ebanel.com for more information.  


Contact Us

Still have questions?

Please contact us using the Contact Us form found here or email info@ebanel.com.

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