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Shipping and Return Policy

SHIPPING INFORMATION

Ebanel.com orders are processed and shipped Monday-Friday, excluding major holidays, in the order in which they are received.

Please note, the delivery options are calculated based on business days.

Saturday/Sunday delivery is not available for all shipping options and destinations.

All orders are shipped via USPS.  

Please allow 5-7 business days for standard delivery (and 2-3 business days for expedited delivery) and depending on location. Please allow an additional 24 hours to process all orders.
  • Standard Shipping
  • 0 lb - 100 lb: $7.00
  • Expedited Shipping
  • 0 lb - 100 lb: $17.00

At this time, Ebanel.com does not ship to Alaska, Hawaii, APO/FPO, PO Boxes, U.S. Territories or to international addresses.

We ship to 48 States, the Continental USA, only.

If an item you have ordered is out of stock, the remaining items will be shipped according to your chosen shipping method. When your back-ordered item is back in stock, Ebanel will ground ship that item to you, at our cost. 

Please contact our Customer Service department at 562-694-0004 with any questions about shipping and/or tracking your order.

We are happy to assist you Monday-Friday from 8:00am to 5:00pm PST.         Purchase Numb 520!

RETURN POLICY

Thank you for purchasing on Ebanel.com.  We truly value your business.

Your satisfaction is important to us so if you change your mind about your Ebanel.com purchase and wish to return the unused product(s), please contact us at 562-694-0004 Mon-Fri, 8am-5pm PST, within 30 days of your original invoice date to obtain a Product Return Form.

The Product Return Form will be emailed to you shortly after the call.  Please fill out the form completely. 

Product Return Form and all unused product(s) you wish to return must be included in the box.  Return will not be accepted without a completed form.

Only the products that are not opened, in its original packaging, may be returned within 30 days of purchase for a refund (excluding shipping and handling).

Only items purchased on Ebanel.com can be returned to Ebanel.com.  Items purchased elsewhere must be returned to their original point of purchase.

Ebanel.com will replace any and all defective products immediately at no charge.  We will enclose a prepaid USPS return label along with the product replacement. 

Ebanel.com will process your refund via the original purchase method within 7-10 business days upon receipt of the returned item(s).  

Please allow up to 30 days for the credit to post on your original method of payment.

Kindly note, Ebanel.com is not responsible for lost returns.        

Our goal is to provide you with complete customer satisfaction.

Please feel free to call us at 562-694-0004, M-F, 8am-5pm PST or email us at ebanelskincare@gmail.com with any further questions or concerns.

Thank you.

Ebanel Laboratories, Inc.
Brea, CA 92821
www.Ebanel.com
Made In the U.S.A.